Refund Policy

At Pay Vance, we aim to provide seamless and secure recharge and BBPS (Bharat Bill Payment System) services to our customers. However, due to the nature of digital transactions, certain circumstances may require refunds. This Refund Policy outlines the terms under which refunds may be processed.

1. Failed Transactions

If your recharge or bill payment fails but the amount is debited from your bank account, wallet, or card, the deducted amount will be refunded automatically within 3–7 working days (depending on your bank/payment gateway).

2. Pending Transactions

In cases where the transaction status is pending due to network/server issues, the final confirmation may take up to 24–48 hours. Refunds will only be initiated if the service provider confirms the transaction failure.

3. Duplicate Transactions

If you are charged twice for the same transaction, and both transactions are successful, one amount will be refunded after verification within 7 working days.

4. Non-Refundable Cases

• Successful recharge or bill payment (even if made in error by the user).
• Incorrect details entered by the user (e.g., wrong mobile number, DTH ID, biller details).
• Services already delivered to the beneficiary account.

5. Refund Timeline

Refunds are processed through the original mode of payment only. The exact timeline may vary depending on your bank or payment provider, but usually takes 3–10 working days.

6. Contact & Support

For refund-related queries, please contact our support team at:
Email: info@payvance.com
Phone: +91-8008260606